Executive / Manager, Client Relations

Metrojet Limited
Hong Kong
Full Time
11 months ago

Key Accountabilities

  • Responding to all client's non-operational queries, problems and general issues, with the assistance of operational and support groups
  • Conducting sales related activities including contractual renewals with the assistance from operations coordination and contract administration
  • Preparing, verifying, and delivering any client periodic or ad hoc report, analysis, proposal, agreement and monthly invoices
  • Monitor and evaluate service efficiency, performance and compliance with agreements, and assist in adjusting rendered services to improve client satisfaction
  • Identification, management and mitigation client-related operational and business risks
  • Ad-hoc projects / tasks as instructed by the management

Job Specifications

  • University degree in Business, Management, Marketing or related disciplines
  • Minimum 2 years customer service work experience preferably gained in high end hospitality or aviation, and with good understanding of basic financial reporting
  • Self-starter with sound interpersonal, communication and influencing skills
  • Capable of working in a dynamic environment and confident in dealing with external clients and internal subject matter experts
  • An understanding of the need for extreme confidentiality and discretion when handling all client information
  • Good command of spoken and written English, Cantonese and Putonghua
  • Computer literacy, especially MS Word, Excel and PowerPoint, preferably Chinese input and MS Access
  • Able to correspond with clients on technical issues in Chinese
  • Candidate with more experience will be considered as Client Relations Manager

Interested parties, please send your CV, current and expected salary details to hr@metrojet.com. Information provided is for recruitment purposes, only shortlisted candidates will be contacted for interview.

1303-06 One Citygate, 20 Tat Tung Road, Tung Chung, Hong Kong