Customer Service Specialist (Fuel Logistics)

World Fuel Services (Singapore) Pte. Ltd
Full Time
1 year ago


  •  Arrange fuel for customers worldwide (scheduled and ad-hoc flights), key in PO’s and forward to appropriate airport contacts or suppliers
  • Co-ordinate with Credit Control Department to ensure customers do not exceed their credit limits
  • Update formula database with correct information and post pricing onto the system
  • Respond to and expedite incoming pricing requests for ad-hoc fueling
  • Facilitate customer requests for fuel carnets and issue them upon approval
  • Actively promote complimentary products and services


  • Candidate with likely in excess of 2 years’ work experience, preferably within the aviation/ call center/ tourism industry
  • Fresh diploma/degree graduates from the Aviation field
  • A strong team player with excellent interpersonal skills, strong customer service skills, and the ability to build relationships
  • Great attitude, work ethic and willingness to learn
  • Effective and professional telephone manner, commercial awareness and sound business judgment
  • Ability to anticipate issues, work well under pressure and to priorities effectively
  • Ability to deal with the unexpected situation, show initiative and work alone at times if required
  • Proficient in MS Excel and Outlook
  • Experience in Oracle systems
  • Excellent English communication skills (written and verbal)
Tower B, #16-01, 238B Thomson Rd, Singapore 307685