Customer Support Manager
Lou-Ann has been with Collins Aerospace as Customer Support for more than 3 years. Today, she is in charge of most of the regions in Asia. From Singapore, Hong Kong, China, Taiwan, Indonesia, Philippines, Japan, Korea all the way to Australia and New Zealand, she visits and trains customers on Collins Aerospace suite of flight solutions, conduct Regional trainings annually, attends the periodic Airshows like Avalon, ABACE and Conferences like FSI Safety Symposium, Inmarsat, CJI, etc in the region.
Her first role in Business Aviation was with Hongkong Jet, an operator in Hong Kong where she did Marketing and Flight Operations. It was there she learnt the various functions that make up flight operations, and what it entails to keep an airplane airworthy with the shortest lead time when the Aircraft is on Ground.
Lou-Ann is passionate about helping people develop their careers in the aviation industry and advocates for women development in her organisation. She knows how important it is to take a chance on someone to grant them the opportunity of their life. She has been very grateful to great mentors like Denzil White, David Henderson, James Person and Mike Dupuis, all of whom believed more than what she could achieve. Today, she is paying it forward by inspiring aviation professionals to accelerate their careers.
Lou-Ann holds a Bachelor of Science in Economics and Finance with University of London. She has a FAA private pilot license and she flies whenever she is back in the US to visit Collins Aerospace headquarters or in Australia visiting.
Joined AsBAA Board: 2019
Current Term Expires: 2021